jyjilicom Privacy Policy

1 Introduction and Definitions

jyjilicom ("we", "our", "platform") operates an online betting and casino service for users in Bangladesh. This privacy policy ("policy") describes how we collect, process, and protect your personal information ("data").

In this policy, "user" or "you" refers to any person who visits the jyjilicom website or uses its services. To use our platform, the user must be 21 years of age or older.

This privacy policy may be updated from time to time. Any changes will be published on this page and the date of the change will be noted in the last updated field. For important changes, we will make every effort to notify you via live chat or email.

2 What Information We Collect

jyjilicom may collect two types of information — information provided directly by you and technical information collected automatically.

a) Information Provided Directly:

• Full name, date of birth, and national identity card details (for identity verification)
• Email address and mobile number
• Financial information: bKash, Nagad, Rocket, and Upay account numbers or bank account details
• Any documents you upload yourself (such as a copy of proof of identity)
• Information you share when contacting us via live chat or email

b) Automatically Collected Information:

• IP address, browser type, and operating system information
• Time of site access, pages visited, and session duration
• Usage patterns collected through cookies and similar tracking technologies
• Device identification information (device ID, screen resolution, etc.)

3 Purpose of Using Information

We use the information collected for the following legitimate purposes:

• Account Management: To create, verify, and maintain your jyjilicom account.
• Financial Transactions: To process deposits, withdrawals, and reward distributions.
• Identity Verification: To comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) processes.
• Support Services: To respond to your inquiries and complaints and to resolve issues.
• Security: To prevent fraud, unauthorized access, and suspicious activity.
• Service Improvement: To analyze user behavior in order to improve the platform experience.
• Sending Notifications: To inform you of promotions, bonus offers, and important updates, subject to your consent.
• Legal Compliance: To comply with applicable laws and regulations.

4 Data Storage and Protection

jyjilicom takes industry-standard technical and organizational measures to keep your personal information secure. The key elements of our security framework are:

• SSL/TLS Encryption: All data between your browser and our servers is protected with encryption technology.
• Access Control: Only authorized personnel can view your personal information, and they are required to comply with strict confidentiality agreements.
• Firewall and Monitoring: Our systems are covered by 24/7 cyber threat detection and prevention measures.
• Data Backup: Regular data backups are taken and stored in a secure, encrypted location.

We retain your information only for as long as is necessary to provide services, meet legal obligations, and resolve disputes. Even after an account is closed, certain information may remain on record for a specified period due to regulatory requirements.

5 Sharing Information with Third Parties

jyjilicom never sells or rents your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment Processors: Necessary information is shared with payment providers such as bKash, Nagad, Rocket, and Upay to complete financial transactions.
• Identity Verification Services: Necessary information may be shared with accredited verification organizations as part of the KYC process.
• Technology Service Providers: Technology partners who assist in operating our platform may access limited information under strict data confidentiality agreements.
• Legal Authorities: Information may be provided in response to legal obligations or valid government requests.
• Business Restructuring: In the event of a company merger or acquisition, information may be transferred after notifying the user in advance.

In each of the cases mentioned above, we ensure that the receiving party is committed to providing adequate protection for your data.

6 Cookie Policy

The jyjilicom website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve the functionality of the site.

We use the following types of cookies:

• Essential Cookies: Essential for maintaining login sessions and ensuring security — without these the platform will not function properly.
• Functionality Cookies: To save your preferences, language settings, and other personalizations.
• Analytics Cookies: To analyze user behavior and improve the quality of the site.

You can control cookies by changing your browser settings. Please note that disabling essential cookies may affect some functionality of the platform.

7 Your Rights

You have the following rights regarding your personal information:

• Right of Access: You have the right to request details of what information we hold about you.
• Right of Rectification: You may request correction of inaccurate or incomplete information in your account.
• Right of Erasure: In certain circumstances you have the right to request deletion of your personal information, though this may not apply in relation to legal obligations.
• Right to Restrict Processing: In some circumstances you may request that processing of your information be limited.
• Withdrawal from Marketing Messages: You may request to stop receiving promotional notifications at any time.
• Right to Lodge a Complaint: If you have any concerns about our data practices, you may contact us directly.

To exercise any of the above rights, please contact our support team via live chat or email.

8 Protection of Minors

jyjilicom services are intended only for persons aged 21 or older. We do not knowingly collect any personal information from minors.

If a user creates an account by providing a false age and this is subsequently proven, that account will be closed immediately and the information collected will be securely deleted. Please contact our support team to report such an incident.

9 International Data Transfers

Your information may be processed or stored on servers located outside Bangladesh as required to provide our services. For any such transfer, we ensure that:

• Adequate data protection measures are in place in the recipient country or organization.
• Contractual data protection obligations are in effect.
• The transfer is consistent with applicable laws and regulations.

10 Policy Changes and Contact

jyjilicom reserves the right to update this privacy policy at any time. Any changes will be published on this page with a new date. We will make every effort to notify you of important changes via live chat or email.

If you continue to use the platform after an update, you are considered to have accepted the revised policy. If you do not agree with the revised policy, you may close your account and stop using the service.

If you have any questions or concerns about this privacy policy or your data, please contact us. Our support team is available 24/7 to assist in Bengali.