21+ | Safe and Responsible Gaming

jyjilicom's commitment to responsible gambling

jyjilicom believes that gambling is for entertainment only. We place the highest priority on the wellbeing and safety of every player — because responsible gambling is the best gambling.

What responsible gambling is and why it matters

Responsible gambling means enjoying gambling as a limited and controlled part of entertainment. It does not mean you cannot play — rather, it means you know when to stop, how much it is safe to bet, and how much time it is reasonable to spend playing.

jyjilicom is committed as a trusted online gaming platform in Bangladesh to ensuring all our members can play in a safe and healthy environment. We believe every player has the right to make their own decisions — and to ensure those decisions are always informed and responsible, we provide various protective tools and information.

To ensure responsible gambling at jyjilicom, we offer deposit limit settings, a self-exclusion option, and a dedicated support team — ready to assist you 24 hours a day, 7 days a week.

Core principles of responsible gambling

Gambling is for entertainment only — not as a source of income
Only bet what you can afford to lose
Never play with borrowed money or by dipping into your savings
Take regular breaks and stick to time limits
Only those aged 21+ may open an account at jyjilicom
If you feel there is a problem, seek help right away

Our protective features

jyjilicom provides the following tools and features to support your responsible gambling experience.

Deposit Limit

You can set your own maximum daily, weekly, or monthly deposit limit. Once a limit is set it takes effect immediately, and any change requires a waiting period of at least 7 days.

Self-Exclusion

If you feel gambling is getting out of your control, you can use the self-exclusion feature to remove yourself from the platform for a set period (30 days, 6 months, or permanently).

Time-Out Feature

Use the time-out option for a short-term break — from 1 day up to 6 weeks. During this period it will not be possible to log into your account.

Betting History Review

You can view your complete betting and transaction history at any time. This helps you analyse your own playing patterns and make informed decisions.

Session Reminder

You will automatically receive a notification after a set amount of time has passed. This reminder keeps you aware of how long you have been playing and encourages you to take a break at the right time.

24/7 Support

Our dedicated support team is available 24 hours a day, 7 days a week via live chat in Bengali. We are always here for any concerns or issues related to your gambling.

Check yourself

Ask yourself the questions below. They will help you understand how much gambling is affecting your life.

Sticking to your budget?

Do you set a specific budget before each playing session and manage to stick to it?

Worried about losses?

When you lose money, do you feel very upset or keep playing more to try to recover your losses?

Hiding it from family?

Do you hide your betting habits or the amount of money you have lost from family or friends?

Unable to stop?

Do you feel you should stop playing, but find yourself wanting to play just a little more each time?

If you answered "yes" to any of the questions above, it may be a warning sign. Contact our support team or activate self-exclusion or a deposit limit on your account.

Warning signs of addiction

Seek help immediately if you notice any of the following signs:

Spending more time gambling than on daily meals, sleep, or time with family

Repeatedly betting more and more to try to recover lost money

Neglecting work, studies, or family responsibilities because of gambling

Betting with borrowed money, withdrawing savings, or using family funds

Feeling restless, irritable, or anxious when you are unable to play

Feeling the need to place increasingly larger bets to get the same thrill

For family and loved ones

If you feel that a family member or friend is suffering from a gambling addiction, you can also help.

Talk without judgment

Speak with them openly and with empathy about their problem — not with blame.

Point them toward professional help

Encourage them to see a mental health professional or counsellor.

Let jyjilicom support know

If you feel someone you know has a problem with their account, let us know via live chat and we will take action.

Our policies and restrictions

Age Verification (21+)

jyjilicom is for those aged 21 and above only. Age is verified during account registration and accounts belonging to minors are closed.

Single Account Policy

Each member may hold only one account. Creating multiple accounts is against responsible gambling principles and is prohibited.

Use Your Own Funds

Only deposit your own money into your account. Betting under another person's name or with borrowed funds is prohibited and may result in account suspension.

Account Sharing is Prohibited

Never share your account credentials (username, password) with anyone else. Change your password regularly for security.

Avoid chasing losses

Placing larger bets after a loss is known as "chasing losses" and can lead to significant harm. Treat each session separately.

Do not play when tired or under stress

It is difficult to make sound decisions when tired, under mental stress, or under the influence of alcohol. Avoid betting in these states.

Help and support

If you are experiencing problems, do not try to face them alone. Seek help from our support team and from your loved ones.

Live Chat Support

jyjilicom's support team is available 24 hours a day, 7 days a week via live chat in Bengali. Let us know any questions or requests related to responsible gambling — deposit limits, self-exclusion, time-out — we are here for all of it.

Contact by email

If you would prefer to raise the matter confidentially, you can contact us by email. Our responsible gaming team will respond promptly.

[email protected]

Seek professional advice

Gambling addiction is a mental health condition. Consulting a mental health professional or counsellor in Bangladesh is completely normal and necessary. Seek support from family and friends.

Responsible Gambling — Frequently Asked Questions

Below are answers to the questions our members ask most about responsible gambling.

After logging into your account, go to the "Account Settings" or "Responsible Gambling" section to find the deposit limit option. There you can set a maximum daily, weekly, or monthly deposit amount. Requests to increase a limit take 7 days to take effect — but reductions apply immediately. Contact our live chat for assistance.

Yes. Once self-exclusion is activated, your account will be completely deactivated for the chosen period — you will not be able to log in or place bets or make deposits. For permanent self-exclusion, the account cannot be reactivated. To self-exclude, notify our support team via live chat or email.

A time-out is a short-term break — from 1 day up to 6 weeks. Once the period ends, the account is automatically reactivated. Self-exclusion is a longer-term measure — 30 days, 6 months, or permanent. The account cannot be reactivated before the self-exclusion period ends, and you will need to contact our support team to do so.

jyjilicom respects the privacy of personal information, so it is not possible to directly block another person's account. However, you can inform our support team of the situation and we will try to take appropriate steps. Guiding the person you know directly to a professional counsellor is also an effective course of action.

Yes. The World Health Organization (WHO) recognizes gambling addiction (Gambling Disorder) as an established mental health condition. When gambling, the brain releases dopamine, which can create an urge to keep playing. However, through awareness, setting limits, and seeking help in time, it can be prevented and treated.

No. jyjilicom strictly enforces a 21+ age policy. Age is verified during the account registration process and we reserve the right to carry out additional identity verification in cases of suspicion. If it is found that an account belongs to a minor, it will be closed immediately.

Play safely, enjoy responsibly

Enjoy your favourite games at jyjilicom — always within safe limits. Browse our various sections or check the FAQ page if you have any questions.

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